AeroMexico Implements Service Fee on Processing of Paper Tickets

AeroMexico Implements Service Fee on Processing of Paper Tickets



SHARE THIS ARTICLE

Houston, TX–(HISPANIC PR WIRE)–April 26, 2004–Effective May 11, 2004, AeroMexico will implement a service fee of $20 (US) for passengers that elect to have their itinerary issued as a paper ticket in lieu of electronic ticketing, when available. The new policy is applicable to all AeroMexico tickets issued in the United States, including those for flights operated by the airline’s code-share partners.

AeroMexico’s new paper ticket policy is in step with similar policies introduced by other U.S. domestic and international carriers, in an effort to encourage consumer usage of electronic ticketing, which allows for the prompt and cost-effective processing of ticket itineraries.

Electronic ticketing is widely available for U.S. booking, and is also currently available for all AeroMexico domestic flights booked within Mexico. The airline has also expanded its electronic ticketing capabilities for customers booking flights to Chile, Brazil and Peru. Electronic ticketing is currently not available for flights operated by Aerolitoral originating out of the U.S. Paper ticket processing is not available on Faresaver flights, and other online bookings made through http://www.aeromexico.com.

Those who book their travel directly through AeroMexico on or after May 11 and request a paper ticket itinerary in lieu of an electronic ticket, will be advised of the additional fee and charged at the time of booking. Travel agents are required to collect the processing fee as a “Miscellaneous Charge Order” or MCO, which must also include the ticket number, noted in the MCO’s “issued in connection with” box.

For additional information, flight schedules and reservations, travelers can visit www.aeromexico.com or call AeroMexico’s customer service line at 1-800-237-6639.

AeroMexico serves over 40 cities in Mexico, more than any other airline, and 17 gateway cities in the United States including Atlanta; Boston; Chicago; Dallas/Fort Worth; El Paso; Houston; Las Vegas; Los Angeles; Miami; New York City; Ontario, Calif.; Orlando; Phoenix; Salt Lake City; San Antonio; San Diego; and Tucson. – and six countries in Europe and South America. Founded in 1988, AeroMexico has become the leading carrier in the region by maintaining the highest service levels, which have earned the airline numerous top rankings in the industry. The airline was the first Mexican carrier to introduce a frequent flyer program. Today, AeroMexico’s Club Premier program enjoys more than one million members. AeroMexico is a founding member of the SkyTeam global airline alliance, which provides customers with extensive worldwide destinations, flights and services. The airline’s corporate headquarters are in Mexico City and its U.S. operations are based in Houston.

–30–

Contact:

M. Silver Associates

Harrison Liu

or

Rosalie Huerta

(305) 533-1111

AeroMexico Implements Service Fee on Processing of Paper Tickets