AT&T Offers Customer Service in More Than 160 Languages

AT&T Offers Customer Service in More Than 160 Languages

AT&T Breaks the Language Barrier for Millions of Limited-English-Speaking Consumers


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San Antonio, TX–(HISPANIC PR WIRE)–September 26, 2007–For multicultural consumers across California, accessing vital communications services has never been easier. AT&T Inc. (NYSE:T) has announced a service with Language Line Services that offers over-the-phone customer service in virtually all widely spoken languages on the planet.

Available now, customers can dial 1-800-203-8600 to access a broad array of AT&T’s TV, Internet, and home phone services in more than 160 languages, such as Russian, Polish, Arabic and Hmong. When customers call 1-800-203-8600, they can ask for service in their preferred language. An English-speaking representative will connect the customer to a live, expertly trained interpreter provided by AT&T. The interpreter will join the caller and AT&T service representative in a three-way conversation to complete the service.

This service builds on AT&T’s continuing effort to address the cultural and language needs of the company’s diverse customer base. More than 70 percent of multicultural communities in the United States are in AT&T’s footprint. The company actively markets to these communities in the language of each community and in a way that recognizes and respects the diversity of cultures in this country. As its client base continues to broaden, AT&T strives to address the needs of all of its customers in the most effective way possible.

“By offering service in more than 160 languages, AT&T breaks the language barrier for the growing number of immigrants and limited-English speakers struggling to access vital communications services for everyday life,” said Jody Garcia, vice president of Specialty Customer Care for AT&T West.

For more information about AT&T’s in-language services, visit http://www.att.com/world .

Note: This AT&T news release and other announcements are available as part of an RSS feed at http://www.att.com/rss.

About AT&T

AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world’s most advanced IP-based business communications services and the nation’s leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com.

About Language Line Services

Language Line Services, the world’s leading provider of language services, is recognized as a trusted partner to thousands of U.S. based organizations focusing their marketing efforts on the limited English speaking community, which is growing rapidly in both size and affluence. The company provides access to the telephone interpretation industry’s fastest service at highly competitive rates. It serves the language needs of all major sectors including government, health care, telecom, financial services and insurance by connecting them to customers, patients and sales prospects in over 175 languages. The growth of the industry has soared with increased immigration and government and regulatory compliance policies mandating organizations provide services to limited English speakers in their own languages. For more information about Language Line Services’ suite of video and over-the phone interpretation services, document translation, and bilingual testing and training please call (800) 752-6096 or visit http://www.LanguageLine.com.

(C) 2007 AT&T Knowledge Ventures. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures. For more information, please review this announcement in the AT&T newsroom at http://www.att.com/newsroom.

AT&T Offers Customer Service in More Than 160 Languages