MIAMI, April 14 /PRNewswire-HISPANIC PR WIRE/ — Bank of America today announced the launch of a new Shared Service Center (SSC) in Miami, to service multinational clients’ treasury needs throughout Latin America and the Caribbean. The SSC will provide clients with a single point of contact for all of Bank of America’s payments, liquidity and trade capabilities, and will provide sales and product advice, implementation, servicing and investments.
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The new SSC centralizes and streamlines client support in one location, providing access to in-country capabilities delivered by Bank of America’s office in Mexico and by provider banks across the region. The SSC will be staffed by a multi-lingual client support team.
“We’re excited to be able to offer our clients this one-stop working capital management platform for Latin America and the Caribbean. This announcement demonstrates our commitment to providing multinational clients world-class banking capabilities wherever they are doing business across the globe,” said Tom Avazian, Regional Executive of Latin America and Canada.
“With customers looking to consolidate banking relationships and improve liquidity, this center will provide improved efficiencies, streamline
problem-solving, and provide a consistent client experience across the globe,” Avazian added.
“This new center is modeled on highly-successful Shared Service Centers created by Bank of America in Europe and Asia. We are confident that it will provide businesses with an industry-leading client experience focused on meeting their needs through the delivery of the right products and solutions,” said Bank of America Client Delivery & Service Executive Sally Hawk.
The SSC will provide clients access to account inquiries, status of payments, audit requests, balance information and assistance accessing the bank’s provider network.
About Bank of America
Bank of America is one of the world’s largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 19,000 ATMs and award-winning online banking with more nearly 24 million active users. Bank of America is the No. 1 overall Small Business Administration (SBA) lender in the United States and the No. 1 SBA lender to minority-owned small businesses. The company serves clients in 175 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.