St. Louis, MO–(PRNewswire-HISPANIC PR WIRE)–February 19, 2008– Today, GMAC Insurance launched SmartInspect(SM), a post-repair inspection service designed to promote consumer confidence by ensuring the quality and value of repairs after an accident. As part of the service, customers can opt for a qualified GMAC Insurance representative to re-inspect and approve all work done in the repair process. The benefit is immediately available free of charge to all customers nationwide.
Nearly six million people report auto accidents each year, and traditionally, drivers are faced with managing the repair process on their own. However, industry data suggests that some are not fully satisfied with the resulting repairs. The GMAC Insurance SmartInspect service addresses this concern, working with customers throughout the entire repair process to ensure complete satisfaction.
“Many insurers remove themselves from the claims process once the check has been issued for repairs, leaving drivers on their own to procure quality service,” said George Hall, vice president – Claims at GMAC Insurance Personal Lines. “With SmartInspect, we follow through on our guarantee of proper repairs, because we really care about any customer concerns — we’re not just in the business of processing a check.”
After an accident, customers can choose a repair shop within GMAC Insurance’s premier direct repair network (if available in their area) to ensure the highest-quality repairs with a lifetime guarantee. However, as always, they can specify the body shop of their choice if they prefer. Once repairs are complete, the SmartInspect service offers customers the opportunity for a qualified GMAC Insurance representative to re-inspect their vehicle. If representatives identify situations where repairs were not completed as estimated on the front end, they will address the situation with the repair facility on behalf of the customer and resolve it accordingly.
“We want customers to breathe easy knowing that GMAC Insurance is handling everything in the claims process, taking responsibility through to the very end,” Hall said.
Bob Stone of Scottsdale, Ariz., personally experienced the benefits of the GMAC Insurance SmartInspect service. Stone was involved in a minor hit-and-run accident. Once the vehicle was at the repair shop, a GMAC Insurance representative handled the entire inspection, repair, and post-repair process, even driving Stone to pick up a rental car in the meantime.
“My GMAC Insurance representative handled everything from beginning to end,” Stone said. “She even gave me her mobile phone number so I could reach her at anytime. The entire experience was hassle-free, including the collision shop personnel, who followed up with a satisfaction call and allowed me to move ahead with my daily life with no additional stress. A typically frustrating occurrence was turned into an exceptionally pleasant experience.”
SmartInspect is the latest offering within GMAC Insurance’s SmartServices(SM), a first-of-its-kind collection of benefits intended to help ease the entire recovery process after an accident. Most recently, the company announced the SmartValet(SM), a service designed to take care of all the transportation details when a customer is involved in an automobile accident — from rental car delivery and pick up of the damaged car to returning the repaired vehicle back to their doorstep. In addition, GMAC Insurance’s SmartParts(SM) Promise guarantees the use of Original Equipment Manufacturer (OEM) parts — those made by the original parts manufacturer as the vehicle — in all collision repairs(1) to ensure the best quality repairs possible after an accident.
For more information about GMAC Insurance coverage, its collection of SmartServices and to find a local independent agent, call 877-468-3466 or visit www.gmacinsurance.com.
The GMAC Insurance Group is one of the largest automobile insurers in the United States and is a wholly owned subsidiary of GMAC Financial Services. GMAC Insurance Personal Lines offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, GMAC Insurance provides superior claims service for its customers.
(1) This guarantee does not extend to radiators, A/C condensers, windshields, and routine maintenance parts, such as batteries, spark plugs and oil filters.
SmartParts and SmartServices are service marks of GMAC.
GMAC Insurance is a registered service mark.