NEW YORK, Nov. 24 /PRNewswire-HISPANIC PR WIRE/ — JetBlue Airways (Nasdaq: JBLU) today received top honors in five categories in this year’s Zagat Airline Survey, including ‘Best Rated Large Domestic Airline’ for economy-class seating and ‘Best In-flight Entertainment’ for domestic flights for the second straight year. JetBlue was also recognized as the leader in ‘Comfort’ in both the domestic and international categories. When asked which domestic airline operates in the most “green” manner, JetBlue landed the top position. In 2008, it was rated ‘Most Eco-Friendly’ airline. In addition, the New York-based carrier ranked second in each of the 2009 survey’s ‘Best Value for the Money,’ ‘Best Consumer On-Time Estimates’ in the U.S. and ‘Best Luggage Policy’ categories.
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“We are honored to receive top ratings again this year in several categories of Zagat’s airline survey and we will continue to set JetBlue apart from the competition as the customers’ carrier of choice, offering more value, more comfort and more quality entertainment,” said Robin Hayes, executive vice president and chief marketing officer for JetBlue. “On JetBlue, customers enjoy more legroom in comfy leather seats with personal seatback TVs. The first-checked bag is free, and so is your selection of unlimited snacks and drinks, 36 channels of DirecTV and more than 100 channels of XM Satellite radio. Above all, this honor is a testament to our more than 12,000 crewmembers who provide our customers with high-quality, friendly service every day of the year.”
The survey is based on the experiences of 5,895 frequent fliers and travel professionals who rated 16 domestic and 73 international airlines, and 30 domestic U.S. airports. Each airline was separately rated on its premium and economy service for both domestic and international flights. The average surveyor took 16.6 flights in the past year aggregating 97,600 trips.
About Zagat Survey, LLC
Zagat Survey is the world’s most trusted source for information about where to eat, drink, stay and play around the globe, and as such has become a symbol of quality. Zagat Survey rates and reviews airlines, restaurants, hotels, nightlife, movies, music, golf, resorts, shopping, spas and a range of other entertainment categories in more than 100 countries and has been lauded as the “most up-to-date, comprehensive and reliable guides ever published” and as “a necessity second only to a valid credit card.” Zagat content is available in print, on the web, on the mobile web, iPhones, BlackBerry and on TV. For more information, visit ZAGAT.com.
About JetBlue Airways
New York-based JetBlue Airways has created a new airline category based on value, service and style. In 2009, the carrier ranked “Highest in Customer Satisfaction Among Low-Cost Carriers in North America” by J.D. Power and Associates, a customer satisfaction recognition received for the fifth year in a row. Known for its award-winning service and free TV as much as its low fares, JetBlue is now pleased to offer customers Lots of Legroom and super-spacious Even More Legroom seats (a). JetBlue introduced complimentary in-flight e-mail and instant messaging services on aircraft “BetaBlue,” a first among U.S. domestic airlines. JetBlue is also America’s first and only airline to offer its own Customer Bill of Rights, with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue’s control. Visit http://www.jetblue.com/promise for details. JetBlue serves 60 cities with 650 daily flights. With JetBlue, all seats are assigned, all travel is ticketless, all fares are one-way, and an overnight stay is never required. For information or reservations call 1-800-JET-BLUE (1-800-538-2583), TTY/TDD 1-800-336-5530 or visit http://www.jetblue.com .
SOURCE JetBlue Airways