Houston, TX–(HISPANIC PR WIRE – BUSINESS WIRE)–May 18, 2007–With the rapidly increasing U.S. Hispanic population, many companies are seeking ways to market to and service this unique niche. Hispanic Teleservices Corporation (HTC) was founded to provide quality, Spanish-language contact center services for U.S. companies that offer a “Press 2 for Spanish” option.
Customer Inter@ction Solutions, a leading contact center industry publication, recently recognized HTC as a leader and innovator in its industry for the fifth consecutive year. In the 2007 twenty-second annual Top 50 Teleservices Agency Ranking, HTC ranked #11 in the International Inbound category and #20 in the Global Top 50 Teleservices providers.
To qualify for this year’s Top 50 Teleservices Agency Ranking, companies had to answer a questionnaire detailing the nature of their business, and also provide their billable minutes from November 2005 through October 2006. The data was verified by both each agency’s President/CEO and a third-party.
“Our focus on servicing U.S. Hispanic consumers enables companies to provide a quality, bilingual/bicultural infrastructure to effectively service the dynamic needs of this market,” said Carlos Zapatero, Sr. Vice President of Business Development at Hispanic Teleservices Corporation.
“Many companies have realized they cannot effectively service the Hispanic market through a general call center provider, and have chosen to work with companies, such as HTC, which provide familiarity with the cultural nuances of Hispanics,” said Zapatero. “We attribute our continued success to many factors, including our Hispanic market specialization, the commitment and quality of a bilingual and bicultural workforce.”
HTC operates three contact centers in Mexico, two in Monterrey and one in Guadalajara. It is a portfolio company of The Carlyle Group, which continues to contribute to the successful development of HTC.
ABOUT HISPANIC TELESERVICES CORPORATION
Hispanic Teleservices Corporation (HTC) is a leading provider of outsourced contact center services for companies serving the Hispanic market. HTC serves as a “remote office” for bilingual contact center operations, providing customer care, technical support, customer acquisition and e-services. The company helps clients gain and solidify Hispanic market share by offering a solution that integrates contact center and specialized value-added services.
HTC’s operations are based in Mexico allowing clients an onshore solution with access to a large pool of bilingual, university-educated agents. Visit http://www.htc.to for additional information. Or please email liz.ramirez@htc.to for a company fact packet.
Feel free to contact us if we can provide insights/expertise on either nearshore contact center operations and services, or serving the important, rapidly growing U.S. Hispanic demographic from the bilingual customer interface perspective.
For information regarding Customer Inter@ction Solutions and the twenty-second annual Top 50 Teleservices Agency Ranking, please visit: http://www.tmcnet.com/news/2007/03/20/2433258.htm
