Multilingual Customers Now Hear Español in Airports

Multilingual Customers Now Hear Español in Airports

Delta Introduces Industry-leading technology Enhancements for Multi-Lingual Travelers


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Atlanta, GA–(HISPANIC PR WIRE)–December 13, 2004–Multilingual travelers now enjoy a better, faster and friendlier airport experience with Delta Air Lines’ (NYSE: DAL) new Spanish-language automated gate announcements and select information on Delta’s Gate Information Display Screens (GIDS).

“We want to speak our customers’ language – literally and figuratively. Speed, simplicity and control are more than just travel buzz words, they are a guideline for improvements Delta is making to give our customers great service,” said Rich Cordell, senior vice president, Delta Airport Customer Service. “We hope that by adding Spanish-language gate announcements and information screens, customers will feel more at home traveling with Delta.”

Starting Dec. 14, Delta gates in 34 U.S. airports will have the ability to play automated gate announcements in English and Spanish. Automated gate announcements will always be played in both English and Spanish in select cities and for all Delta-operated SkyTeam and Avianca codeshare domestic flights. Beginning in January 2005, display screens in Delta gate areas will also provide select information in Spanish, such as showing proper stowage instructions for carry-on baggage.

Delta Air Lines is proud to celebrate its 75th anniversary in 2004. Delta is the world’s second-largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offering daily flights to 487 destinations in 88 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. Delta’s marketing alliances allow customers to earn and redeem frequent flier miles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please visit delta.com.

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CONTACT:

Delta Air Lines

Corporate Communications

404-715-2554

Multilingual Customers Now Hear Español in Airports