Qwest Ranks Number One in Customer Satisfaction Survey for Directory Assistance Service

Qwest Ranks Number One in Customer Satisfaction Survey for Directory Assistance Service


Denver, CO–(HISPANIC PR WIRE – BUSINESS WIRE)–December 2, 2005–Qwest Communications International Inc. (NYSE: Q) today announced its number-one ranking in directory assistance services according to the Paisley National Directory Assistance Performance Index(SM), which measures database accuracy, customer call fulfillment and overall customer service of national directory assistance providers.

The Qwest directory assistance team ranked first overall among local and long-distance telecommunications carriers and ranked number one in “Passed Calls,” which is the pinnacle measurement of directory assistance customer service since it accounts for how the call was handled from both operator service and database accuracy.

“The outstanding performance of the Qwest directory assistance team truly exemplifies our company-wide goal of exceeding customer expectations and satisfaction,” said Paula Kruger, executive vice president of mass markets. “We pride ourselves on giving customers accurate information in a courteous and timely manner, and we are thrilled to be recognized as number one in the directory assistance service area.”

The Paisley Index is the premier customer satisfaction survey in the directory assistance industry and is similar to other industry-leading customer service recognition programs. Twice a year, The Paisley Index compares Qwest to other major directory-assistance providers including AT&T, BellSouth, MCI, Sprint, SBC and Verizon. Qwest has maintained its place as a top-performer in the Paisley Index for the past two years, and this is the second time Qwest has ranked number one in the past year.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of high-speed Internet, data, video and voice services. With approximately 40,000 employees, Qwest is committed to the “Spirit of Service” and providing world-class services that exceed customers’ expectations for quality, value and reliability. For more information, please visit the Qwest Web site at http://www.qwest.com.

Forward-Looking Statement Note

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the current investigation by the U.S. Attorney’s office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors consolidating with other providers or otherwise reorganizing their capital structure to more effectively compete against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; changes in the outcome of future events from the assumed outcome included in our significant accounting policies; and our ability to utilize net operating losses in projected amounts.

The information contained in this release is a statement of Qwest’s present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest’s assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest’s assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts’ estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts’ expectations or estimates or to release publicly any revisions to any forward-looking statements and other statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

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Qwest Ranks Number One in Customer Satisfaction Survey for Directory Assistance Service