{"id":271855,"date":"2025-07-28T17:00:00","date_gmt":"2025-07-28T21:00:00","guid":{"rendered":"https:\/\/hispanicprwire.com\/english-sdge-wins-two-chartwell-awards-for-excellence-in-outage-operations-and-communications\/"},"modified":"2025-07-28T17:20:02","modified_gmt":"2025-07-28T21:20:02","slug":"sdge-obtiene-dos-premios-chartwell-a-la-excelencia-en-operaciones-y-comunicaciones-ante-interrupciones-del-servicio-electrico","status":"publish","type":"post","link":"https:\/\/hispanicprwire.com\/en\/sdge-obtiene-dos-premios-chartwell-a-la-excelencia-en-operaciones-y-comunicaciones-ante-interrupciones-del-servicio-electrico\/","title":{"rendered":"SDGE Wins Two Chartwell Awards for Excellence in Outage Operations and Communications"},"content":{"rendered":"<p><\/p>\n<style type=\"text\/css\"><![CDATA[\n\/* Style Definitions *\/\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n]]><\/style>\n<div class=\"xn-content\">\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">SAN DIEGO<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">July 28, 2025<\/span><\/span> \/PRNewswire-HISPANIC PR WIRE\/ &#8212; San Diego Gas &amp; Electric (SDGE) announced today that it has been honored with two 2025 Chartwell Best Practices Awards: the Gold Award for Excellence in Outage Operations and the Silver Award for Excellence in Outage Communications. The awards recognize SDGE&#8217;s leadership in safeguarding communities during extreme weather events and advancing innovative technologies to help reduce wildfire risks and power outages.<\/p>\n<div id=\"prni_dvprnejpge4dcleft\" dir=\"ltr\" style=\"width: 100%; text-align: left;\"><img decoding=\"async\" id=\"prnejpge4dcleft\" title=\"SDGE employees coordinate closely during a training drill inside the Emergency Operations Center, demonstrating teamwork and readiness in emergency response scenarios.\" src=\"https:\/\/mma.prnewswire.com\/media\/2737322\/SDGE_Emergency_Operations_Center.jpg\" alt=\"SDGE employees coordinate closely during a training drill inside the Emergency Operations Center, demonstrating teamwork and readiness in emergency response scenarios.\" align=\"middle\"\/><\/div>\n<p>&#8220;These awards reflect SDGE&#8217;s unwavering commitment to safety, innovation, and customer-focused service,&#8221; said <span class=\"xn-person\">Kevin Geraghty<\/span>, chief operating officer and chief safety officer for SDGE. &#8220;By combining cutting-edge technology with compassionate, proactive outreach, we&#8217;re setting a national standard for protecting communities during extreme weather.&#8221;<\/p>\n<p><b>Operational Excellence Through Innovation<\/b><br \/>The Gold Award underscores the critical role of SDGE&#8217;s Wildfire Next Generation System (WiNGS) platform in helping to reduce wildfire risks and outage impacts. Recent upgrades to WiNGS introduced three key benefits:<\/p>\n<ul type=\"disc\">\n<li><b>Real-Time Risk Modeling:<\/b> Integration of weather data, drone imagery, and AI-driven analytics facilitates enhanced de-energization decisions to serve customers more effectively.<\/li>\n<li><b>Temporary Construction Visibility:<\/b> Automated tracking of temporary poles and infrastructure enhances risk assessments to aid in mitigating Public Safety Power Shutoff (PSPS) impacts.<\/li>\n<li><b>Proactive Community Protection:<\/b> Enhanced geospatial tools allow crews to prioritize high-risk areas in an effort to restore power faster and reduce disruptions to vulnerable communities.<\/li>\n<\/ul>\n<p><b>Proactive Communication During Crisis<\/b><br \/>The Silver Award recognizes SDGE&#8217;s execution of a multi-layered communication strategy during multiple Public Safety Power Shutoff (PSPS) events prompted by historic <span class=\"xn-location\">Santa Ana<\/span> winds and extreme fire weather in <span class=\"xn-chron\">December 2024<\/span> and <span class=\"xn-chron\">January 2025<\/span>. During this period, SDGE successfully informed more than 274,000 customers through coordinated outreach efforts. Key efforts included:<\/p>\n<ul type=\"disc\">\n<li><b>Multi-Channel Alerts:<\/b> Notifications delivered via text, email, voice messages, and the SDGE mobile app in 22 languages, including American Sign Language.<\/li>\n<li><b>Community Relationships:<\/b> Coordination with public safety agencies, tribal nations, and critical facilities to enhance real-time awareness and resource deployment.<\/li>\n<li><b>Support for Vulnerable Populations:<\/b> Activating ten Community Resource Centers, personalizing outreach to medical baseline customers, and providing essentials like Wi-Fi, generators and emergency housing.<\/li>\n<li><b>Social Media Engagement:<\/b> Real-time updates, multilingual content, and myth-busting posts across platforms.<\/li>\n<\/ul>\n<p>SDGE continues to build on its reputation as a national leader in utility wildfire mitigation, leveraging cutting-edge technology and innovations like the newly opened <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4474478-1&amp;h=750668624&amp;u=https%3A%2F%2Fwww.sdgetoday.com%2FWCRC%23%3A%7E%3Atext%3DThe%2520company%2520has%2520unveiled%2520its%2520updated%2520cutting-edge%2520Wildfire%2C%2528WCRC%2529%252C%2520innovating%2520in%2520wildfire%2520mitigation%2520and%2520grid%2520safety.&amp;a=Wildfire+and+Climate+Resilience+Center+(WCRC)\" target=\"_blank\" rel=\"nofollow\">Wildfire and Climate Resilience Center (WCRC)<\/a> in 2024. The WCRC enhances real-time outage coordination and emergency operations, underscoring SDGE&#8217;s focus on resilience and safety.<\/p>\n<p>To learn more about SDGE and its initiatives, visit <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4474478-1&amp;h=1359216732&amp;u=https%3A%2F%2Fsdgetoday.com%2F&amp;a=SDGEtoday.com\" target=\"_blank\" rel=\"nofollow\">SDGEtoday.com<\/a>.<\/p>\n<p><b>About SDGE<br \/><\/b>SDGE is an innovative energy delivery company that provides clean, safe and reliable energy to better the lives of the people it serves in <span class=\"xn-location\">San Diego<\/span> and southern <span class=\"xn-location\">Orange<\/span> counties. The company is committed to creating a sustainable future by increasing energy delivered from low or zero-carbon sources; accelerating the adoption of electric vehicles; and investing in innovative technologies to ensure the reliable operation of the region&#8217;s infrastructure for generations to come. SDGE is a recognized leader in its industry and community, as demonstrated by being named Corporate Partner of the Year at the San Diego Business Journal&#8217;s Nonprofit &amp; Corporate Citizenship Awards and receiving PA Consulting&#8217;s ReliabilityOne<sup>\u00ae<\/sup> Award for Outstanding Reliability Performance for 18 consecutive years. SDGE is a subsidiary of Sempra (NYSE: SRE), a leading North American energy infrastructure company. For more information, visit <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4474478-1&amp;h=871402481&amp;u=https%3A%2F%2Fwww.sdgetoday.com%2F&amp;a=SDGEtoday.com\" target=\"_blank\" rel=\"nofollow\">SDGEtoday.com<\/a>\u00a0or connect with SDGE on social media @SDGE.<\/p>\n<div id=\"prni_dvprnejpgf8caleft\" dir=\"ltr\" style=\"width: 100%; text-align: left;\"><img decoding=\"async\" id=\"prnejpgf8caleft\" title=\"SDGE\u2019s Advanced Wildfire Mitigation and AI Lab. Focused on advancing SDGE\u2019s wildfire mitigation planning and risk analysis, the team assesses near and long-term risks using the latest technologies, including AI and machine learning paired with institutional knowledge and data.\" src=\"https:\/\/mma.prnewswire.com\/media\/2737323\/Advanced_Wildfire_Mitigation_and_AI_Lab.jpg\" alt=\"SDGE\u2019s Advanced Wildfire Mitigation and AI Lab. Focused on advancing SDGE\u2019s wildfire mitigation planning and risk analysis, the team assesses near and long-term risks using the latest technologies, including AI and machine learning paired with institutional knowledge and data.\" align=\"middle\"\/><\/div>\n<p>\u00a0<\/p>\n<div id=\"prni_dvprnejpg5838left\" dir=\"ltr\" style=\"width: 100%; text-align: left;\"><img decoding=\"async\" id=\"prnejpg5838left\" title=\"SDGE\u2019s Meteorology team significantly enhanced its capabilities by incorporating advanced technologies, including satellite data, to improve wildfire detection and weather forecasting. This new meteorology space is part of SDGE\u2019s broader effort to enhance situational awareness and mitigate wildfire risks.\" src=\"https:\/\/mma.prnewswire.com\/media\/2737324\/SDGE_Meteorology_team.jpg\" alt=\"SDGE\u2019s Meteorology team significantly enhanced its capabilities by incorporating advanced technologies, including satellite data, to improve wildfire detection and weather forecasting. This new meteorology space is part of SDGE\u2019s broader effort to enhance situational awareness and mitigate wildfire risks.\" align=\"middle\"\/><\/div>\n<p>\u00a0<\/p>\n<div id=\"prni_dvprnejpgdc50left\" dir=\"ltr\" style=\"width: 100%; text-align: left;\"><img decoding=\"async\" id=\"prnejpgdc50left\" title=\"SDG&amp;E logo\" src=\"https:\/\/mma.prnewswire.com\/media\/2010105\/SDGE__Logo_v1.jpg\" alt=\"SDG&amp;E logo\" align=\"middle\"\/><\/div>\n<p>Photo &#8211; <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4474478-1&amp;h=2489828903&amp;u=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2737322%2FSDGE_Emergency_Operations_Center.jpg&amp;a=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2737322%2FSDGE_Emergency_Operations_Center.jpg\" target=\"_blank\" rel=\"nofollow\">https:\/\/mma.prnewswire.com\/media\/2737322\/SDGE_Emergency_Operations_Center.jpg<\/a><br \/>Photo &#8211; <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4474478-1&amp;h=2461262618&amp;u=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2737323%2FAdvanced_Wildfire_Mitigation_and_AI_Lab.jpg&amp;a=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2737323%2FAdvanced_Wildfire_Mitigation_and_AI_Lab.jpg\" target=\"_blank\" rel=\"nofollow\">https:\/\/mma.prnewswire.com\/media\/2737323\/Advanced_Wildfire_Mitigation_and_AI_Lab.jpg<\/a><br \/>Photo &#8211; <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4474478-1&amp;h=1704376339&amp;u=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2737324%2FSDGE_Meteorology_team.jpg&amp;a=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2737324%2FSDGE_Meteorology_team.jpg\" target=\"_blank\" rel=\"nofollow\">https:\/\/mma.prnewswire.com\/media\/2737324\/SDGE_Meteorology_team.jpg<\/a><br \/>Logo &#8211; <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4474478-1&amp;h=2287850940&amp;u=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2010105%2FSDGE__Logo_v1.jpg&amp;a=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2010105%2FSDGE__Logo_v1.jpg\" target=\"_blank\" rel=\"nofollow\">https:\/\/mma.prnewswire.com\/media\/2010105\/SDGE__Logo_v1.jpg<\/a><\/p>\n<p>SOURCE  San Diego Gas &amp; Electric (SDGE)<\/p>\n<\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<div class=\"xn-content\">\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">SAN DIEGO<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">July 28, 2025<\/span><\/span> \/PRNewswire-HISPANIC PR WIRE\/ &#8212; San Diego Gas &amp; Electric (SDGE) announced today that it has been honored with two 2025 Chartwell Best Practices Awards: the Gold Award for Excellence in Outage Operations and the Silver Award for Excellence in Outage Communications. The awards recognize SDGE&#8217;s leadership in safeguarding communities during extreme weather events and advancing innovative technologies to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":271857,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18],"tags":[],"class_list":["post-271855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"_links":{"self":[{"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/posts\/271855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/comments?post=271855"}],"version-history":[{"count":"1","href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/posts\/271855\/revisions"}],"predecessor-version":[{"id":271860,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/posts\/271855\/revisions\/271860"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/media\/271857"}],"wp:attachment":[{"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/media?parent=271855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/categories?post=271855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/tags?post=271855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}