{"id":59815,"date":"2018-02-13T08:55:00","date_gmt":"2018-02-13T12:55:00","guid":{"rendered":"http:\/\/hispanicprwire.com\/english-new-hammock-worldwide-text-the-desk-hotel-guest-amenity-begins-in-the-united-states-is-there-hope-for-people-in-need-of-an-easier-way-to-talk-with-the-hotel-front-desk\/"},"modified":"2018-02-13T09:56:19","modified_gmt":"2018-02-13T13:56:19","slug":"nueva-amenity-para-huespedes-de-hotel-text-the-desk-de-hammock-worldwide-se-presenta-en-estados-unidos-hay-esperanza-para-quienes-necesitan-una-manera-mas-sencilla-de-comunicar","status":"publish","type":"post","link":"https:\/\/hispanicprwire.com\/en\/nueva-amenity-para-huespedes-de-hotel-text-the-desk-de-hammock-worldwide-se-presenta-en-estados-unidos-hay-esperanza-para-quienes-necesitan-una-manera-mas-sencilla-de-comunicar\/","title":{"rendered":"New Hammock Worldwide\u00ae Text-The-Desk\u2122 hotel guest amenity begins in the United States; Is there hope for people in need of an easier way to talk with the Hotel Front Desk?"},"content":{"rendered":"<p><\/p>\n<style type=\"text\/css\"><![CDATA[\n\/* Style Definitions *\/\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n]]><\/style>\n<div class=\"xn-content\">\n<p><span class=\"xn-location\">TOMS RIVER, N.J.<\/span>, <span class=\"xn-chron\">Feb. 13, 2018<\/span> \/PRNewswire-HISPANIC PR WIRE\/\u00a0&#8212; As the Text-The-Desk\u2122 hotel guest amenity rolls out across affiliated hotels &amp; resorts in <span class=\"xn-location\">the United States<\/span>, Hammock Worldwide\u00ae has responded to a GALLUP\u00ae survey on more guest-focused, responsive employees &#8211; a problem illustrated by the fact that the findings of the survey showing guests indicated that Responsive Employees are a top factor when booking a repeat hotel visit. This combined with the increasing trend of personal cell phones (especially smartphones) in society make it essential for hotels to shape how they respond to guest requests.\u00a0 To commemorate the U.S. launch of Text-The-Desk\u2122 program, Hammock Worldwide\u00ae Hotels &amp; Resorts is challenging customers to utilize their phone&#8217;s text messaging feature to contact the front desk using the Text-The-Desk\u2122 program card when staying in their hotels in <span class=\"xn-location\">New Jersey<\/span>, <span class=\"xn-location\">Pennsylvania<\/span>, <span class=\"xn-location\">Connecticut<\/span>, &amp; <span class=\"xn-location\">Virginia<\/span>.<\/p>\n<div id=\"prni_dvprnejpg3ef7left\" style=\"WIDTH: 100%; TEXT-ALIGN: left\"><img decoding=\"async\" id=\"prnejpg3ef7left\" title=\"Hammock Worldwide\u00ae Hotels &amp; Resorts logo\" border=\"0\" alt=\"Hammock Worldwide\u00ae Hotels &amp; Resorts logo\" align=\"middle\" src=\"https:\/\/mma.prnewswire.com\/media\/638302\/Hammock_Worldwide_Logo.jpg\"\/><\/div>\n<p>Although consumers love their phone, there is a growing disconnect between how customers prefer to interact with people around them and how hotel employees respond to requests.\u00a0 Most U.S. adults indicate they have a cell phone as their primary phone and spend most of their day with them.\u00a0 Yet relatively few have found hotels that have the ability to directly text the hotel front desk agent using their personal smartphone&#8217;s text messaging (aka Texting) feature. Key Findings from the GALLUP\u00ae study show the following from surveyed adults:<\/p>\n<p>In the Economy hotel segment, about 25% of guests are disengaged when staying at a hotel, while it is the fourth most important factor in how a repeat stay is determined.<\/p>\n<p>In the Luxury and Upscale hotel segment, the overall tone of the hotel is more impactful on how enjoyable a customer&#8217;s visit was.<\/p>\n<p>In Economy, Mid-Scale, Luxury and Upscale segments, customers state that good internet connectivity, comfortable beds, and more Responsive Employees would be worth paying more during their stay.<\/p>\n<p>While other amenities &#8211; such as an in-room bar, valet parking, and guest room radios &#8211; are hotel amenities customers are easily willing to live without to lower costs.<\/p>\n<p>The new Text-The-Desk\u2122 program offers a different kind of hotel experience designed to get customers requested information, local recommendations, and better staff responsiveness; Amazingly, with no specific app download, membership, or website access needed.\u00a0 With Text-The-Desk\u2122, Hammock Worldwide\u00ae Hotels &amp; Resorts set out to design a better guest experience that would bring the hotel features people care about right to their personal phone, in most of their affiliated hotels.\u00a0 In doing so, Text-The-Desk\u2122 connects the dots between customers and their most important hotel features &#8211; allowing for the ability for a hotel employee to easily Respond to the needs of the customer &#8211; so people can do it right from their own cell phone.\u00a0 No special App, Membership, or downloads (as well as actually walking to the front desk) required.<\/p>\n<p>To find Hammock Worldwide\u00ae affiliated hotel locations, please visit <a target=\"_blank\" href=\"http:\/\/hammockworldwide.com\/portfolio\/\" rel=\"nofollow\">http:\/\/hammockworldwide.com\/portfolio\/<\/a>. <\/p>\n<p><b>About Hammock Worldwide\u00ae Hotels &amp; Resorts<br \/><\/b>Hammock Worldwide\u00ae is a leading provider of hotel accommodations, including sports travel accommodations, business travel accommodations, and family travel accommodations, which now includes more than 16 individually owned and operated hotel properties in <span class=\"xn-location\">United States<\/span> locations throughout <span class=\"xn-location\">New Jersey<\/span>, <span class=\"xn-location\">Pennsylvania<\/span>, <span class=\"xn-location\">Virginia<\/span>, and Connecticut.\u00a0 They recently completed renovations at the Howard Johnson\u00ae <span class=\"xn-location\">Wildwood NJ<\/span>. Hammock Worldwide&#8217;s network of hotels are franchised by a number of the industry&#8217;s most well-regarded brand families including Hilton Worldwide\u00ae, Choice Hotels\u00ae, and Wyndham Hotels Group\u00ae, as well as boutique hotels &amp; resort brands.\u00a0 Franchised hotel brands\u00a0include <span class=\"xn-location\">Hampton<\/span> by Hilton\u00ae, Best Western Plus\u00ae, Comfort Suites\u00ae, Ramada\u00ae, Howard Johnson\u00ae, Days Inn\u00ae, Days Inn &amp; Suites\u00ae and more.\u00a0 Providing hotel rooms in <span class=\"xn-location\">the United States<\/span>, Hammock Worldwide has established strong relationships with sports travel companies and business clients, as well as individual family travelers. For more information or to make a hotel reservation, visit <a target=\"_blank\" href=\"http:\/\/www.hammockworldwide.com\/\" rel=\"nofollow\">www.hammockworldwide.com<\/a>.<\/p>\n<p>Logo &#8211; <a target=\"_blank\" href=\"https:\/\/mma.prnewswire.com\/media\/638302\/Hammock_Worldwide_Logo.jpg\" rel=\"nofollow\">https:\/\/mma.prnewswire.com\/media\/638302\/Hammock_Worldwide_Logo.jpg<\/a> <\/p>\n<p>SOURCE  Hammock Worldwide<\/p>\n<\/div>\n<p> <\/p>","protected":false},"excerpt":{"rendered":"<div class=\"xn-content\">\n<p><span class=\"xn-location\">TOMS RIVER, N.J.<\/span>, <span class=\"xn-chron\">Feb. 13, 2018<\/span> \/PRNewswire-HISPANIC PR WIRE\/\u00a0&#8212; As the Text-The-Desk\u2122 hotel guest amenity rolls out across affiliated hotels &amp; resorts in <span class=\"xn-location\">the United States<\/span>, Hammock Worldwide\u00ae has responded to a GALLUP\u00ae survey on more guest-focused, responsive employees &#8211; a problem illustrated by the fact that the findings of the survey showing guests indicated that Responsive Employees are a top factor when booking a repeat hotel visit. This combined with the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":59816,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-59815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viajes-y-turismo"],"acf":[],"_links":{"self":[{"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/posts\/59815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/comments?post=59815"}],"version-history":[{"count":0,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/posts\/59815\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/media\/59816"}],"wp:attachment":[{"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/media?parent=59815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/categories?post=59815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hispanicprwire.com\/en\/wp-json\/wp\/v2\/tags?post=59815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}