Eight Safelite Employees Win International Exceptional Customer Service Award
COLUMBUS, Ohio, March 4, 2015 /PRNewswire-HISPANIC PR WIRE/ — Safelite® Group, the parent company of Safelite AutoGlass® and Safelite® Solutions, aims to be a People Powered, Customer Driven company that empowers its employees to deliver service so great…it’s memorable. Safelite’s latest winners of an internal recognition program – the International Exceptional Customer Service Award from parent company Belron – bring the company’s vision and values to life.
Logo – http://photos.prnewswire.com/prnh/20120912/CL73244LOGO
Out of 22 award winners worldwide in three categories, Safelite earned 8. The stories of the winners range from technicians who have long-term high levels of customer service to teams that found ways to do what was best for their customers despite extreme challenges. Watch the winners’ stories below:
- Kanyon Hillaire, Technician, Portland, Ore. – Sign Language Video
- Elizabeth Howard, National Recruiting Manager, Columbus, Ohio – Global Technician Project
- Kirk Reed, District Manager, Harrisburg, Penn. – Catastrophe Response
- Andrey Ryabyy, Technician, Charlotte, N.C. – Safelite Instagram Account
- Patrick Sanchez, Repair Specialist, Ontario, Calif. – Long-Term Consistency
- Shannon Slade, Assistant Vice President of the National Contact Center, Columbus, Ohio – Contact Center Leadership
- Sandy Swackhammer, Store Manager, Du Bois, Penn. – Long-Term Consistency
- Tom Wall, Technician, Churchville, Md. – Long-Term Consistency
“We aim to delight our customers daily. This award is an opportunity to thank those who go above and beyond in creating a memorable customer experience,” said Tom Feeney, president and CEO of Safelite AutoGlass. “Out of approximately 25,000 Belron employees worldwide, these 8 people deserve this honor proving their passion for customer service.”
About Safelite AutoGlass®
Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair and replacement services with 5,000 MobileGlassShops™ and company stores in all 50 states. Each year, roughly 4.3 million customers choose Safelite for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s only nationwide lifetime guarantee. Founded in 1947, the Columbus, Ohio-based company employs approximately 11,000 people across the United States. For more information, visit Safelite.com, or follow us on Facebook and Twitter.
Media Contact: Melina Metzger, Safelite AutoGlass® PR Manager, 614.210.9232, [email protected]
