JUNO BEACH, Florida, March 11, 2016 /PRNewswire-HISPANIC PR WIRE/ — Florida Power & Light Company’s (FPL) Customer Care Center has been certified as a Center of Excellence by BenchmarkPortal, the internationally-recognized customer contact research organization. The recognition is one of the most prestigious in the customer service industry and is awarded to call centers that rank in the top 10 percent of the call centers surveyed for efficiency and effectiveness
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“We are grateful to receive this certification as a Center of Excellence for a third time,” said Maria Gomez, director of customer care at FPL. “It’s a reflection of our ongoing commitment to serving our customers well and providing them with an outstanding value, including typical bills that are lower than they were 10 years ago and approximately 30 percent below the national average.”
Each year, BenchmarkPortal assesses thousands of companies across a variety of industries, granting certification to those who demonstrate service excellence in the most cost-effective ways possible. To qualify as a Center of Excellence, a company must optimize the balance between efficiency and effectiveness in customer care, as measured by low costs and high customer satisfaction.
“We applaud FPL’s commitment to superior customer service,” said Bruce Belfiore, CEO of BenchmarkPortal. “By optimizing its cost components and ability to satisfy customers, FPL’s customer care center exemplifies best practices in a very important sector.”
BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit BenchmarkPortal.com.
Florida Power & Light Company
Florida Power & Light Company is the third-largest electric utility in the United States, serving more than 4.8 million customer accounts or more than 10 million people across nearly half of the state of Florida. FPL’s typical 1,000-kWh residential customer bill is approximately 30 percent lower than the latest national average and, in 2015, was the lowest in Florida among reporting utilities for the sixth year in a row. FPL’s service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company was recognized in 2015 as one of the most trusted U.S. electric utilities by Market Strategies International. A leading Florida employer with approximately 8,800 employees, FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune’s 2016 list of “World’s Most Admired Companies.” NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun. For more information, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.
