LONDON, Aug. 28, 2014 /PRNewswire/ — If words such as ‘Customer Experience’, ‘ Customer Journey’, ‘CEM’, ‘CRM’ and ‘silos’ are in your day to day vocabulary, you are strongly advised to keep an eye on this event: Customer Experience Management in Telecoms Central America Summit – the event is taking place in Mexico, D.F from 2nd – 4th December 2014.

Hot off the back of its South American launch in May this year, Telecoms IQ is pleased to announce that the acclaimed & unique CEM in Telecoms Summit series is now crossing the continent and arrives to Mexico City this December.

The CEM in Telecoms Central America Summit will bring together senior experts from leading operators across Central America and the Caribbean to discuss how to reduce costs across businesses by engaging with customers via self-serve channels and social media, and proactively identifying and resolving network problems timely.

A true spectrum of seasoned industry experts will be attending the CEM in Telecoms Central America Summit. The event has assembled a world-class speaker line-up that includes the likes of Nextel Mexico, Tuenti, Porsche, Cablecom, Aeromexico, Telmex, Digicel, DirectTV Panamerica and many others.

The event agenda is available to download here or a copy could be requested via email at [email protected]

The Customer Experience Management in Telecoms Central America Summit takes place in December 2nd-4th, 2014 in Mexico City.  Find the program, event details and registration information about the forum on http://www.cemcentralamerica.com, +44(0)207-036-1300 or email [email protected]  

Media contact: Veronica Araujo, +44(0)20-7368-9748, [email protected] or visit http://www.cemcentralamerica.com

Press are invited to attend this important industry forum, if you would like to a complimentary press pass please email Veronica Araujo [email protected]