Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center


Spanish-speaking agents now have access to bilingual conversation excellence features to drive conversions, maintain compliance, and improve customer experiences

ST. LOUIS, July 21, 2022 /PRNewswire-HISPANIC PR WIRE/ — Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship product, Real-Time Guidance, is now available in Spanish — making it first in the market to offer conversation excellence at scale to U.S. Spanish-speaking contact centers and their customers.