WASHINGTON, Oct. 13, 2016 /PRNewswire-HISPANIC PR WIRE/ —
Recall Summary
Name of Product: Samsung Galaxy Note7 smartphones
Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
Remedy: Refund, Replace
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall.
Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to www.samsung.com or http://www.samsung.com/us/note7recall/ for more details.
Consumer Contact: Contact your wireless carrier, place of purchase or Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.
Recall Details
Units: About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016)
Description: This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.
Injuries: Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.
Sold at: Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 through October 2016 for between $850 and $890.
Manufacturer: Samsung Electronics America Inc., of Ridgefield Park, N.J.
Manufactured in: South Korea and China
About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
Media Contact
Please use the phone numbers below for all media requests.
Phone: 301-504-7908
Spanish: 301-504-7800
STATEMENT FROM U.S. CPSC CHAIRMAN ELLIOT F. KAYE REGARDING
THE OFFICIAL RECALL OF THE REPLACEMENT NOTE7 SMARTPHONES
October 13, 2016
Samsung, the wireless carriers, and the retailers are doing the right thing for their customers, in light of recent cases of overheating and burning with replacement Galaxy Note7 smartphones. Now, we need affected consumers to respond—without delay. The fire hazard with the original Note7 and with the replacement Note7 is simply too great or anyone to risk it and not respond to this official recall.
It’s not worth risking your safety and the safety of others—at home, at work, on the road or in the air. We worked cooperatively with Samsung on an official recall that provides consumers two remedy options—a full refund or a free replacement phone. Consumers should respond to the recall and not hold on to the phone. Samsung and CPSC are pushing for a 100% response rate to this recall.
“The Galaxy Note7 recall has proven to be a real challenge for Samsung. I am very concerned that consumers who exchanged their phones for replacement Galaxy Note 7s are now at risk again. We at CPSC have worked diligently under difficult circumstances to protect consumers and bring this matter to an appropriate close. CPSC will continue to hold Samsung and other companies accountable when consumer safety is put at risk.
No one should ever have to worry that a battery-powered device might put them, their family or their property at risk. I would like to remind consumers once again to take advantage of the remedies offered, including a full refund. If you own a Galaxy Note7, contact Samsung or your wireless carrier and participate in this recall. It’s the right thing to do and the safest thing to do.
