New online resources including a facility locator make it easy for vehicle owners to find auto body shops that meet Mazda’s high standards for proper and safe repair
SAN DIEGO and IRVINE, Calif., March 10, 2022 /PRNewswire-HISPANIC PR WIRE/ — Mazda North American Operations (MNAO) and Mitchell, an Enlyte company and leading technology and information provider for the Property & Casualty (P&C) claims and Collision Repair industries, today announced the consumer launch of the Mazda Collision Network. With new website content and an online collision repair facility locator, Mazda vehicle owners can learn about the network and find local repair facilities that have met Mazda’s stringent requirements for business operations, training, tools, and equipment.
“Customer safety is our number one priority,” vice president of aftersales and the technical services division of MNAO Rob Milne said. “Our close collaboration with Mitchell and the launch of these new resources allow us to connect vehicle owners with reputable auto body shops in their neighborhoods that meet our high standards for quality and safety.”
MNAO launched the Mazda Collision Network in May 2021, naming Mitchell as its program administrator. Since then, shop participation has grown steadily, allowing Mazda to meet its goal of supporting customers through the entire vehicle lifecycle.
The online locator will feature facilities that are active in the network and demonstrate ongoing compliance with program requirements, cycle time, and customer satisfaction. Mazda will also refer vehicle owners to these organizations through its Customer Experience Center as well as provide marketing tools that shops can use to promote their businesses.
“With the Mazda Collision Network and these online tools, we can reach more customers,” said Dean Massimini, owner of Autotech Collision Service. “Our participation in the program not only shows consumers that we’re committed to proper repair, but it also gives our shop access to the training and resources needed to help safely and efficiently return Mazda vehicles to the road following a collision.”
“Despite the increase in vehicle complexity and its impact on collision repair, consumers still expect fast, convenient access to qualified facilities that can quickly perform the necessary repair work,” executive vice president and general manager of Mitchell’s Auto Physical Damage division Debbie Day said. “Through the Mazda Collision Network and availability of these resources, Mazda and Mitchell are again demonstrating their ability to deliver an exceptional customer experience—one focused on proper and safe repair.”
Vehicle owners can access information about the Mazda Collision Network and a searchable list of qualified repair facilities from www.mazdausa.com/owners/service. Collision repair facilities interested in joining the Network should visit www.mitchell.com/mazda for details or to complete an application.
About Mazda North American Operations
Mazda North American Operations is headquartered in Irvine, California, and oversees the sales, marketing, parts and customer service support of Mazda vehicles in the United States, Canada, and Mexico through approximately 780 dealers. Operations in Canada are managed by Mazda Canada Inc. in Richmond Hill, Ontario, and operations in Mexico are managed by Mazda Motor de Mexico in Mexico City. For more information on Mazda vehicles, including photography and B-roll, please visit the online Mazda media center at News.MazdaUSA.com.
About Mitchell International
Headquartered in San Diego, Calif., Mitchell International, Inc. delivers smart technology solutions and services to the auto insurance, collision repair, disability and workers’ compensation markets. Through deep industry expertise, connections throughout the insurance ecosystem and advanced technology such as artificial intelligence, extended reality and cloud-based solutions, Mitchell enables its customers and clients to succeed in today’s ever-changing environment. Each month, Mitchell processes tens of millions of transactions for more than 300 insurance providers, 20,000 collision repair facilities and 70,000 pharmacies. Its comprehensive solution and service portfolio empowers clients to restore lives after a challenging event.
Mitchell, Genex and Coventry have recently aligned their joint industry expertise and advanced technology solutions to form Enlyte, a parent brand with more than 6,000 associates committed to simplifying and optimizing property, casualty and disability claims processes and services.
SOURCE Mazda North American Operations