Marc Anthony and Henry Cardenas, co-Founders of The Maestro Cares Foundation, announce along with its partners and supporters the opening of 4 projects serving 1000+ orphaned and disadvantaged children in El Salvador, Guatemala and Colombia

September 13, 2019

CHICAGO, Sept. 13, 2019 /PRNewswire-HISPANIC PR WIRE/ — The Maestro Cares Foundation, co-founded by music icon Marc Anthony and prominent businessman Henry Cardenas, continues to fulfill its mission of improving the quality of life of orphaned and disadvantaged children in Latin America and the United States by providing safe and loving environments for them to live, learn and play.

This past week Maestro Cares Foundation, along with its partners and supporters, have welcomed children in four new projects in three different countries!

Casa de Gozo in Santo Tomas, El Salvador is a home inaugurated Wednesday, September 4th for Fundación La Casa De Mi Padre which will be part of a bigger complex of homes for children. In this particular home for girls, they will receive basic needs, such as private schooling and enrichment programs. This project was possible thanks to the support of their partners Mr. Macario Armando Rosales Rosa and SISTEMA FEDECREDITO.

Escuelas Palo Verde in Jalapa, Guatemala officially opened its doors to the children and 4,500 families in the community on Thursday, September 5th. This projects consist of a pre-k, primary school and middle school, serving 700+ students with a clean and healthy facility to increase attendance rates. Computers, books and furniture was also donated to the schools and this would not have been possible if not for their amazing partner, Mr. Mario Lopez Estrada and Fundación Tigo.

Fundación Jeison Aristizabal-Asodisvalle in Cali, Colombia opened its doors to a new facility this past Friday, September 6th with an addition to its third floor, kitchen and rehab center to increase the quality of care for the institute’s children who have cognitive and physical disabilities. With this new infrastructure, Fundaicón Jeison Aristizabal-Asodisvalle will be able to serve over a thousand children everyday. This project would not have been possible if not for the support of Latin icon Juan Luis – better known as Maluma, Luis and Manuela Londoño with their foundation, El Arte De Los Sueños and Fundación Tecnoglass ESWindows.

That same Friday, September 6th, Casita de Belen also in Cali, Colombia opened a new wing and recreation space to better serve the infants and children who live in partial abandonment, or physical or psychosocial danger. This new addition will also allow them to receive 80+ more babies and offer them a safe and loving space to live, learn and play. This project was possible thanks to the invaluable support of Mr. Eduardo Trujillo and Grupo Trusot and Fundación Tecnoglass ESWindows.

About Fundación La Casa de Mi Padre
The mission of Casa De Mi Padre is to model a healthy home environment and provide counseling, education, life plans and family support from a Christ centric approach, as well as giving hope of a better future for children and families in crisis in El Salvador. Children who are living in La Casa De Mi Padre have been referred by the Childhood and Adolescence Protection System and the Courts. They come from critical situations of abuse, neglect, abandonment and extreme poverty. The basis of the programs consists of: Family Life, Academic Development, Christ-centered Counseling, and Family Relations.

For more information visit: www.mfh-elsalvador.org

About Fundación Tigo
With over 25 years of leadership, Fundación Tigo, the social arm of Tigo Guatemala, operates in three areas of work: Education, Special Projects and Transparency. It is an organization committed to improving the quality of life index of Guatemalan communities; creating, developing and executing programs and digital solutions that cause a real impact in the country.

For more information on Fundación Tigo enter: www.fundaciontigo.org

About Fundación Jeison Aristizabal-Asodisvalle
Founded 19 years ago by Jeison Aristizabal to serve and provide opportunities for children and youth with disabilities in the Aguabalanca district in Cali. For their work, Jeison and the foundation have received different national and international awards, as well as support from different organizations worldwide. Today the Foundation serves more than 720 children with disabilities, providing services in special education, rehabilitation, food, transportation among other services, free of charge. The foundation is certified in ISO 9001 2015 Quality Processes, which support the work and service offered by the foundation to the community.

For more information on the foundation enter: www.fundacionjeisonaristizabal.org

About Casita de Belen
Casita de Belén is an institution that protects and supports children and families in the construction of life projects that allow them to integrate into society as dignified and responsible human beings.

The care provided is comprehensive, raising the best interest of the child, the strengthening of Human Rights, and defining the family as the fundamental group of society, where its members are active protagonists of their own lives.

In order to achieve these purposes, health, nutrition, psychosocial, pedagogical, recreational, cultural and sports activities are developed.

For more information on Casita de Belen enter: www.casitadebelen.co

About Fundación El Arte de los Sueños
Founded by Juan Luis Londoño Arias – Maluma and his family, trains young people in situations of vulnerability in art and based on urban genders. Through the areas of singing, dance, percussion, creative art and psychosocial attention, they seek to generate different life alternatives as well as tools to face the world and its challenges.

Currently, 170 young people are trained in the department of Antioquia, distributed in the municipalities of La Estrella, Bello, El Retiro, Santa Bárbara, Sopetrán and San Pedro de los Milagros. In addition to this, it supports the professional training of 7 young people who are part of the University Dreamers project, a program through which economic support (tuition, materials, food and transportation) is provided throughout the race to dreamers (the way they are called to the young people who are part of the Foundation) who have decided to take art as a career option, emphasizing in this way that art is the best tool to transform the world.

For more information about the foundation enter: www.elartedelossuenos.com

About Fundación Tecnoglass ESWindows
Fundación Tecnoglass ESWindows is a non-profit organization that was born in 2005 as an instrument of transformation and social progress. The Foundation works every day with the hope of changing lives and building dreams, supporting and managing social welfare projects and programs that aim to contribute to the development of communities.

Its vision is to be a reference for its commitment to the country through the promotion and improvement of the quality of life of its stakeholders.

In line with its objective, the foundation manages and supports educational, social intervention and infrastructure projects that positively transform the life of communities and contribute to the common good.

About Maestro Cares Foundation
Maestro Cares Foundation was founded in January 2012 by international pop icon Marc Anthony and businessman Henry Cárdenas to improve the quality of life of orphaned and disadvantaged children throughout Latin America and the United States. Maestro Cares Foundation works to achieve this mission by providing housing, educational programs and essential resources to support child growth and support. Our programs create the leaders of tomorrow by stimulating the confidence, enthusiasm and discipline necessary for these children to become workers, adults with social conscience and to have a positive impact on the world through their own contributions.

For more information on the Maestro Cares Foundation: www.maestrocares.org

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SOURCE The Maestro Cares Foundation

How 11 Million Minority-Owned Firms Can Close the Wealth Gap and Drive the U.S. Economy

September 13, 2019

WASHINGTON, Sept. 12, 2019 /PRNewswire-HISPANIC PR WIRE/ — Today, the U.S. Department of Commerce, Minority Business Development Agency (MBDA), in collaboration with the Milken Institute, convened prominent scholars, economists and business leaders to combine research efforts in support of the growth and expansion of minority business enterprises (MBEs). Fifty years after the inception of the MBDA, it is estimated there are more than 11 million minority-owned firms.

“Minority businesses operate in an ever-changing domestic and global economic environment,” said U.S. Secretary of Commerce Wilbur Ross. “With a complex array of variables perpetually at play, it is crucial for MBEs to remain flexible to the realities of the business world, and for government to create new pathways to success.”

Attendees at the MBE Policy Symposium dialogued with experts such as Matthew J. Slaughter, Dean of the Dartmouth College Tuck School of Business, and a former member of the Council of Economic Advisors; and William Bradford, Dean of the University of Washington Foster School of Business, and Partner in the Ascend 2020 Initiative. Other contributors to the conversation included Gregory B. Fairchild, Academic Director of Public Policy and Entrepreneurship, Darden School of Business, University of Virginia; Melissa Koide, Founder and CEO, FinRegLab; Shelley Stewart III, Partner, McKinsey & Company; and Carol Caldwell, Chief for Economic Statistical Methods Division, U.S. Census Bureau. The discussion emphasized that policies intended to drive positive change for MBEs must be considered in the context of the future of the U.S. economy.

Yet, despite decades of research about MBEs, there are data limitations hindering the ability to develop effective policy in this area. Existing data, largely survey-based and incomplete, points to disparities, but it has yet to isolate and clearly identify the causes and consequences of these disparities. MBDA, the only federal agency solely dedicated to MBEs, established the Office of Policy Analysis and Development (OPAD) to generate solutions to persistent disparities in access to capital and MBE annual revenues.

By collaborating with renowned institutions like the Milken Institute, The MacroDyn Group and others, MBDA plans to pursue a rigorous, evidenced-based, empirical and analytical foundation for policy development and public engagement. Ideas for new MBE-focused research topics, datasets and economic modeling were discussed at length during the MBE Policy Symposium and networking breaks.

“Big data, new simulation tools, predictive analytics and the application of machine-learning algorithms offer great promise for researchers in the MBE space,” said Henry Childs II, MBDA National Director. Childs further stated, “These new techniques have the potential to create inclusive growth strategies and be the building blocks for evidence-based policy making.”

As demographics shift, and minority groups become a majority of the United States population, it is imperative for the growth of the U.S. economy that MBEs are well understood. To achieve that, MBDA is expanding its engagement with statistical agencies, academic researchers, NGOs and other stakeholders to ensure that data continues to be pursued, sourced and continually improved.

“The Milken Institute is delighted to work with MBDA to advance discussions designed to support minority enterprises. Our goal is to explore a host of national policy initiatives to address the lack of capital in low- and moderate-income communities, and to promote research on MBEs and their impact on jobs and wealth creation.” Aron Betru, Managing Director, Milken Institute Center for Financial Markets.

About the Minority Business Development Agency (MBDA) and National Minority Enterprise Development (MED) Week

MBDA is the only Federal agency dedicated to the growth and global competitiveness of U.S. minority business enterprises through the mobilization and advancement of public and private sector programs, policy and research. Our services better equip minority-owned firms to create jobs, build scale and capacity, increase revenues and expand regionally, nationally and internationally. In 2019, MBDA commemorates 50 years of economic empowerment through entrepreneurship and recommits to Winning the Future for all U.S. minority-owned businesses. For more information visit www.mbda.gov.

Since 1983, every U.S. president has issued a Presidential Proclamation designating National MED Week to recognize the contributions of the minority business community to the U.S. economy. MBDA has hosted the National MED Week celebration since its inception. The 2019 National MED Week events are sponsored by Facebook, The Coca-Cola Company, Raytheon, AT&T and IBM. The MBE Policy Symposium was supported by The Milken Institute and Mintz. Learn more at https://medweek.mbda.gov.

MBDA Office of Public Affairs
202-482-6272
[email protected]

SOURCE Minority Business Development Agency (MBDA)

Tae-Yoon Kim Obtains $1,500,000 Settlement Agreement for Motorcycle Accident Victim

September 12, 2019

LOS ANGELES, Sept. 11, 2019 /PRNewswire-HISPANIC PR WIRE/ — Wilshire Law Firm proudly announces that motorcycle accident lawyer Tae-Yoon Kim, Esq. has successfully obtained a $1,500,000 settlement on behalf of a motorcyclist injured in an April 2019 car accident.

“Our client’s condition remains serious and recovery continues slowly,” noted Kim, who reached his second settlement agreement of $1,000,000 or more in as many months. “This outstanding settlement will allow our client to get the additional treatment, surgery, and therapy they will need to deal with these lifelong injuries.”

The accident occurred at approximately 4:15 PM on April 26^th, 2019 when the client had his motorcycle struck by another vehicle while traveling eastbound on Interstate 210 (Foothill Freeway) in Los Angeles County, California. Following the collision, the motorcyclist was rushed by ambulance to Pomona Valley Medical Center.

Numerous diagnostic procedures revealed significant facial fractures, a Traumatic Brain Injury (TBI), and serious damage to the client’s right knee and right optic nerve. Screws, plates, and other hardware were required to surgically repair the injuries, with multiple facial surgeries in the future likely.

In addition, the injured motorcyclist will require future TBI assessments, ophthalmological assessments, scar revisions, and ongoing psychiatric and sociopsychological care. With the new settlement agreement—a full recovery of the insurance policy limit—this deserving client can confidently move forward with their continuing medical treatment.

Determined to stand up for those without a voice, Tae-Yoon Kim, Esq. serves as an integral member of Wilshire Law Firm’s pre-litigation team. With nearly two decades of legal experience, Mr. Kim’s record of proven success includes multiple recoveries in excess of $1,000,000 each.

About Wilshire Law Firm
Founded in 2007 by Bobby Saadian, Esq., Wilshire Law Firm is an award-winning personal injury, employment law, and class action law firm. To date, our team of over 100 legal professionals has recovered more than $400,000,000 for the Wilshire Law Firm client family, providing exceptional service every step of the way.

To find out more, visit Wilshire Law Firm: https://www.WilshireLawFirm.com

Instagram: @WilshireLawFirmPLC
Twitter: @WilshireLawFirm
Facebook: @WilshireLawFirm

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SOURCE Wilshire Law Firm

BaronHR and its Family of Staffing Agencies Not Subject to Recent Indictment

September 12, 2019

SANTA ANA, California, Sept. 12, 2019 /PRNewswire-HISPANIC PR WIRE/ — Luis E. Perez was individually named in an indictment charging him with a single felony of tax evasion. The indictment relates to an alleged tax deficiency arising on or before 2010, and involving prior business concerns unrelated to BaronHR, LLC, and its family of affiliate staffing agencies (collectively, “BaronHR”). BaronHR is not accused of any wrongdoing in the indictment. The indictment is based on a “personal tax liability” Mr. Perez allegedly accrued prior to BaronHR’s founding. BaronHR is continuing normal business operations.

Mr. Perez will enter a plea of not guilty and intends to vigorously defend against these charges at trial, including by demonstrating that he has made payments to the IRS substantially reducing (and potentially even eliminating) the alleged tax deficiency.

CONTACT: [email protected]

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SOURCE BaronHR

Univision Doubles Down on Spanish-Language Talk Radio in the City of Angels with New Programming Slate on KTNQ 1020-AM

September 12, 2019

LOS ANGELES, Sept. 12, 2019 /PRNewswire-HISPANIC PR WIRE/ — Univision Los Angeles, part of Univision Communications Inc., the leading Hispanic media company in the U.S., today announced new programming for KTNQ 1020-AM, the Los Angeles talk radio station dedicated to improving the lives of Latinos locally by providing education and thought-provoking discussions with experts. Starting this week, the new KTNQ 1020-AM programming slate will cover subjects important to the Latino community in the City of Angels, including sports, community empowerment, politics, health and personal finance. Listeners around the country can also tune into the new KTNQ 1020-AM live by using the Uforia app, which can be found on the Apple App Store and Google Play.

“For over 60 years, Univision Los Angeles has been the voice of the Latino community in the City of Angels and we are proud to continue that tradition with the launch of the only Spanish-language talk radio station in the United States with over 14 hours of consecutive local programming,” said Luis Patino, Univision Los Angeles President and General Manager. “A radio station that informs and empowers the Latino community about the issues that affect our daily lives is more important than ever as we head into an election year, both in Los Angeles and across the country.”

KTNQ 1020-AM’s new programming slate is as follows:

5am – 10am PST: Tu Voz en Los Angeles (Your Voice in Los Angeles) hosted by Gustavo Vargas, Juan Rodriguez and Gabriela Teissier
11am – 12pm PST: Tu Dinero (Your Money) with personal finance expert Julie Stav and entrepreneur Carlos Marquez
12pm – 1pm PST: A Toda Ley with attorney José Jordán
1pm – 2pm PST: El Show de Luz Maria Briseño with certified nutritionist Luz María Briseño
2pm – 3pm PST: En Privado (In Private) with Dr. Eduardo López Navarro
3pm – 4pm PST: El Show de Fernando Espuelas with political analyst Fernando Espuelas
4pm – 5pm PST: En Boca de León with journalist León Krauze
5pm – 6pm PST: Ni Con Ellas, Ni Sin Ellas (With or Without Them) with Dr. Myriam Balbela, psychologist Sandy Caldera and Estefanía Iglesias

Listeners can get the latest on KTNQ 1020-AM by following KTNQ 1020-AM on Twitter, Instagram and Facebook.

Visit corporate.univision.com for more information on Univision and follow @UnivisionPRTeam on Twitter and Instagram.

About Univision Communications Inc.
As the leading Hispanic media company in the U.S., Univision Communications Inc. entertains, informs and empowers U.S. Hispanics with news, sports and entertainment content across broadcast and cable television, audio and digital platforms. The company’s top-rated media portfolio includes the Univision and UniMás broadcast networks, as well as cable networks Galavisión and TUDN, the No. 1 Spanish-language sports network in the country. Locally, Univision owns or operates 65 television stations in major U.S. Hispanic markets and Puerto Rico. Additionally, Uforia, the Home of Latin Music, encompasses 58 owned or operated radio stations, a live event series and a robust digital audio footprint. The company’s prominent digital assets include Univision.com, streaming service Univision Now, the largest Hispanic influencer network and several top-rated apps. For more information, visit corporate.univision.com.

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SOURCE Univision

BOSS Revolution Taps Finance Coach And TV Personality Alexandra Ramirez As Brand Ambassador For Its BOSS Cares Program

September 12, 2019

NEWARK, New Jersey, Sept. 12, 2019 /PRNewswire-HISPANIC PR WIRE/ — IDT Corporation (NYSE: IDT), a leading provider of international communications and payment services through its BOSS Revolution brand, announced today the launch of its Spanish educational video series BOSS Revolution MONEY on the administration and control of everyday finances. In the next installment of the BOSS Cares program, the series will present to the finance advisor and television opinion leader Alexandra Ramírez.

“The Latino workforce is expanding much faster than the workforce in general,” said Jessica Poverene, Vice President of Marketing for BOSS Revolution. “Its growing economic contribution is fueling the appetite for financial management skills. We are excited to present our BOSS Revolution MONEY video series to help Latinos reach their financial goals.”

In the videos of BOSS Revolution MONEY, Mrs. Ramírez shares her knowledge on critical financial issues, such as savings, credit and money management. The series, divided into two parts, covers the following topics:

The importance of saving money and how to do it: how consumers can plan to save money and achieve their financial goals.
How to manage credit and eliminate debt: an explanation of how credit works in the United States compared to Latin American countries, the most effective ways of managing credit; as well as, reduce and eliminate debt, among other issues.

Videos in Spanish can be viewed on the BOSS Revolution’s YouTube channel.

“I am very proud to partner with BOSS Revolution MONEY through its BOSS Cares program. We are joining forces to help Latino families here in the United States build successful financial futures by saving, managing credit and embarking on the path to freedom. of debt, ” said Alexandra Ramírez, spokesperson for BOSS Revolution MONEY, television opinion leader and finance advisor.

BOSS Revolution MONEY videos are the second series of BOSS Cares to support the Latino community. The previous initiative addressed immigration issues and was developed in partnership with the League of United Latin American Citizens (LULAC).

BOSS Revolution services are available in more than 35,000 retail stores in the United States, through the BOSS Revolution Calling and BOSS Revolution Money applications (available for free on iTunes and Google Play) and through the BOSS Revolution website https://www.bossrevolution.com/es-us/. Follow BOSS Revolution on Facebook, Twitter and YouTube.

About IDT Corporation:
IDT Corporation (NYSE: IDT) provides communications and payment services to individuals and businesses primarily through its flagship BOSS Revolution^® and net2phone^® brands. IDT’s wholesale Carrier Services business is a leading global carrier of international long-distance calls. For more information on IDT, visit www.idt.net.

SOURCE IDT Corporation

HITEC Recognizes 100 Most Influential Hispanics in Technology

September 12, 2019

SAN FRANCISCO, Sept. 12, 2019 /PRNewswire-HISPANIC PR WIRE/ –The Hispanic Information Technology Executive Council (HITEC) announced today the 100 most influential Hispanic leaders in technology – the HITEC 100. Click here to view the full list of the HITEC 100.

“HITEC is proud to recognize the top 100 technology executive leaders that happen to be Hispanic. Not only do they represent the top tier talent that is making a positive impact on the technology industry, they also serve as role models to the next generation of leaders that are accelerating in their respective businesses and communities,” said HITEC Chairman, Guillermo Diaz, Jr., Senior Vice President, Customer Transformation, Cisco Systems, Inc.

This year, 47 of the awardees are leaders at Fortune 500 companies and 46 awardees are women, the highest number of women ever recognized on the HITEC 100.

For more than a decade, HITEC has highlighted the value that Hispanic leaders create in technology. This is part of the organization’s mission to celebrate and increase Hispanic representation, building stronger technology and executive leaders in the diversity-challenged technology industry.

“The HITEC 100 is a true testament to the ever-growing talent in the technology industry represented by Hispanic executives. This year, we are proud to recognize a diverse group of accomplished leaders, 46% of which are women. These Hispanic leaders are driving and setting the tone of this transformative era of digital disruption,” said HITEC Board Member and Chair of the Awards Committee, Juan Carlos Gutierrez, Chief Executive Officer and Managing Partner, rational7.

HITEC is the premier global executive leadership organization of senior business and technology executives. HITEC 100 awardees will be recognized during the HITEC Awards Gala benefiting the HITEC Foundation on October 24, 2019 held at the San Francisco Airport Marriott Waterfront.

Nominations for the HITEC 100 are solicited from HITEC members, partners and the general public. Awardees are evaluated on their accomplishments in the ever-changing global landscape of technology and for their mentoring and professional development activities.

For additional information please contact Viviana Costa, HITEC Executive Director via email at [email protected].

About HITEC

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SOURCE Hispanic Information Technology Executive Council

L’ATTITUDE, Wells Fargo Announce Strategic Collaboration to Support Latino-driven Mainstream Economy

September 12, 2019

SAN DIEGO, Sept. 12, 2019 /PRNewswire-HISPANIC PR WIRE/ — L’ATTITUDE, a top-tier business and media event, and Wells Fargo announce a strategic collaboration to elevate the U.S. New Mainstream Economy driven by Latino entrepreneurs, consumers and workers. Thought leaders ranging from c-level executives, entrepreneurs, journalists to policymakers will convene for L’ATTITUDE Sept. 26-29, 2019 at the Manchester Grand Hyatt San Diego.

L’ATTITUDE’s mission to celebrate Latinx contributions and provide a platform for burgeoning leaders aligns with Wells Fargo’s ongoing efforts to join leaders, change-makers and aspiring Hispanic visionaries, from all backgrounds, to unite and discover how to create a world ready for greater possibilities.

To kick off the event, L’ATTITUDE will release the 2019 Latino Donor Collaborative (LDC) U.S. Latino GDP Report sponsored by Wells Fargo that will provide the latest facts and data on the role, scope, and trajectory of U.S. Latino influence on the economy. The 2019 LDC U.S. Latino GDP Report will serve as a foundational component for conference presentations, panel discussions and interactive sessions.

“We are proud to support L’ATTITUDE and drive purposeful conversations that connect and inspire leaders to reinforce the continued growth and advancements of U.S. Latinos,” said Mary Mack, head of Consumer Banking for Wells Fargo. “Today, the New Mainstream Economy is powered by Latino consumers, entrepreneurs and workers who together are helping drive U.S. economic growth.”

Wells Fargo has a long-standing commitment to support Hispanic consumers and communities in helping them succeed financially through home lending, access to capital and initiatives that lead to sustainability and growth of small businesses, diverse suppliers and community development.

The company also will be the presenting sponsor of the Business & Economics Day at L’ATTITUDE, an executive discussion on the New Mainstream Economy focused on the U.S. Latino cohort that accounts for over $2.13 trillion in GDP—roughly the size of India.

“We are fortunate to align with Wells Fargo, a leading company that understands and leverages the opportunities U.S. Latinos are creating for all Americans,” said Sol Trujillo, L’ATTITUDE co-founder. “Their funding of the LDC underscores our efforts to provide data-driven insights into the New Mainstream economy.”

For more information on L’ATTITUDE and the New Mainstream Economy, visit www.lattitude.net.

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SOURCE L’ATTITUDE

Quinceañeras Aren’t Just For Girls

September 12, 2019

ANN ARBOR, Mich., Sept. 12, 2019 /PRNewswire-HISPANIC PR WIRE/ — While the Quinceañera industry is growing rapidly, one recent trend is that of the Quinceañero. Quince Años events have normally been for Hispanic families to celebrate the 15th birthdays of their girls and their transitions to becoming women, but in the past few years, we have seen more families choose to do this for their sons as well. The Quinceañero has the same cultural purpose as a modern Quinceañera — to present the child to God and celebrate their life in front of family and friends. Most importantly, the event carries the same weight of marking the boy’s journey into adulthood.

The Quinceañero celebration provides young men a rite of passage that they crave. In their teen years, boys face so many changes — they experience life-altering decisions that form who they will be as an adult. An event like a Quinceañero serves as a charge to the young men to be good citizens and to take their religious beliefs seriously. The fiesta is also a reminder of where they came from and a chance to celebrate their culture.

Kim Gamez, CEO of Mi Padrino, recently hosted a Quinceañero of her own. “It was important for us to celebrate the growth and maturity of our oldest son, Hugo,” says Gamez. “But, man, are there hardly any resources out there for planning boys’ quinces. We had to come up with some fun and creative ways to replace a lot of the traditional elements, which pretty much all cater to girls.”

Quinceañeras involve a lavish dress, a unique doll, jewelry, and much more, all of which is geared towards the girls that have been celebrated in the past. Now, parents like Kim have to find new and unique ways to replace those elements to cater to their sons. This spans from getting new tuxedos and gifting watches to including sports themes and adding elements like “La Hora Loca“, which help create an atmosphere that the boys can really enjoy.

About Mi Padrino

Our mission is to help plan Hispanic events sin fronteras. Our unique marketplace focuses on every aspect of the event planning journey. By helping Latinos find and hire vendors, products, and resources, they can more easily focus on what matters: the reason for the celebration.

SOURCE Mi Padrino

ERC BPO Partners with Observe.AI to Create a Next-Generation Customer Service & Agent Coaching Product powered by Voice AI

September 12, 2019

SAN FRANCISCO, Sept. 12, 2019 /PRNewswire-HISPANIC PR WIRE/ —

SUMMARY

ERC BPO has selected Observe.AI’s Voice AI Platform to empower more than several thousand agents across its global call centers to deliver better customer experiences by leveraging the latest sentiment model and natural language processing technologies. With Observe.AI, ERC’s product unlocks new customer care insights and opportunities for agent coaching, as well as drives significant efficiencies in its quality assurance process.

The Results:

Within four weeks of going live, ERC BPO reported an 87% increase in QA efficiency. Soon, ERC BPO will monitor 100% of its customer calls with the highest accuracy possible and receives near real-time insights at the individual and group level to improve agent coaching.
QA managers have reduced the time and effort it takes to QA the same volume of calls by 87% freeing up more time for strategic tasks.
The Platform reduces the time it takes to onboard new agents by over 20% and helps QA managers provide more prescriptive feedback by quickly accessing the most critical moments on calls and leaving in-line comments. Agents receive insights on areas like compliance violation, negative sentiment scenarios, dead air instances, and many more, thereby providing individual agents greater transparency on performance.

“Innovation and empowering our agents with the latest technologies is critical to our mission to delight customers at ERC and attract top talent. We are excited to leverage Observe.AI’s Voice AI Platform to have full visibility into customer conversations so we can train agents faster and unlock new insights on customer care. I’m very impressed with the agility and accountability demonstrated by Observe.AI’s team. This has been one of the most seamless integrations we’ve had in recent times.”

Marty Sarim, President and CEO at ERC

“We believe that Voice AI is ultimately a means to empower agents and customers via unique customer care insights that can only be unlocked when you monitor 100% of calls with the highest possible accuracy. We have selected ERC as a flagship customer and are humbled to be trusted by one of the larger call centers in the world to help them delight customers, solve core operational issues, and provide superior agent coaching.”

Sharath Keshava, Co-Founder and CRO at Observe.AI

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. With offices spanning four continents and the best talent in the business, ERC is dedicated to changing the BPO landscape through its continued investment in artificial intelligence and data analysis, and its commitment to creating a highly trained, empowered workforce.

About Observe.AI

Observe.AI is the most accurate, agent-first voice AI Platform empowering call centers to deliver next-generation customer experiences and agent coaching. The only platform in the world built specifically for call centers, Observe.AI analyzes both speech & text to provide businesses with richer customer insights with its proprietary SpeechNLP technology. Observe.AI is trusted by more than 50 global customers and partners, including Concentrix, Talkdesk, Mitel, Microsoft, Sysco, Employee Bridge, John Paul, GroupOne Auto and many other large enterprises. Backed by Nexus Venture Partners, Y Combinator and Emergent Ventures, Observe.AI’s headquarters is located in San Francisco with an office in Bangalore. For more information, visit www.observe.ai.

Press contacts
Pete Lee, +1 628 238 5683, [email protected]

SOURCE Observe.AI

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